General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
Shipping Costs
First time users/customer get free shipping on their orders only if they open an account on the BALRFIT STORE and subscribe. For some items purchased, shipping costs are calculated during checkout based on the weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
There will only be free shipping if orders are above R1800.
Transit Time Domestically
In general, domestic shipments are in transit for 3 – 5 working days.
Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order. The third-party warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
We will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.
Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the lost parcel.
We will process a refund or replacement as soon as the courier service is notified.
Customer service
For all customer service inquiries, please email us at balrfitssa@gmail.com
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